Last Updated: May 2026
Overview
At Offshore-Hostings.com, we are confident in the quality of our offshore hosting services and we stand behind every plan we offer. We understand that choosing a hosting provider is an important decision and we want every customer to feel secure and protected when purchasing from us.
This Refund and Return Policy explains your rights, our obligations, and the process for requesting a refund. Please read this policy carefully before purchasing any of our services.
30-Day Money Back Guarantee
Offshore-Hostings.com offers a full 30-day money back guarantee on all new shared hosting and reseller hosting plans. If you are not completely satisfied with your hosting service for any reason within the first 30 days of your purchase, you may request a full refund of your hosting fees — no questions asked, no forms to fill, no lengthy review process.
We mean it when we say no questions asked. You do not need to explain why you want a refund. You do not need to provide a reason. You do not need to speak to a retention agent or sit through an upsell attempt. Simply contact our support team within 30 days and your refund will be processed.
What Is Covered Under Our 30-Day Guarantee
The following services are fully covered under our 30-day money back guarantee:
Shared hosting plans including our Starter plan are fully refundable within 30 days of the original purchase date. Reseller hosting plans are fully refundable within 30 days of the original purchase date. Annual and multi-year hosting plans are fully refundable within 30 days of the original purchase date. Monthly hosting plans are fully refundable within 30 days of the original purchase date.
VPS and Dedicated Server Refund Policy
Due to the nature of VPS and dedicated server provisioning, these services operate under a different refund policy.
VPS Privacy plans are eligible for a full refund within 7 days of provisioning if the server has not been actively used or if a technical fault on our side made the server unusable. Dedicated Server plans are eligible for a prorated refund within 48 hours of provisioning if the server was not delivered as specified or if a critical hardware fault occurred that we were unable to resolve within 24 hours.
VPS and dedicated server plans are not eligible for refunds after the above windows have passed. This is because server resources are reserved, provisioned, and allocated exclusively for your account at the moment of purchase and those resources cannot be reclaimed or resold immediately.
If you experience ongoing performance issues with your VPS or dedicated server, please contact our support team before requesting a refund. In most cases our technical team can resolve the issue faster than processing a refund and getting you set up on a new server.
What Is Not Covered by Our Refund Policy
The following items and services are non-refundable under all circumstances:
Domain name registrations and transfers are completely non-refundable once the domain has been registered or transferred. This is because domain registrations are immediate and irreversible transactions with the domain registry and we cannot recover the cost once processed.
SSL certificates are non-refundable once issued and activated on your domain.
Dedicated IP addresses are non-refundable once assigned to your account.
Add-on services including premium DDoS protection, priority support, and daily backup services are non-refundable after the billing cycle has begun.
Any service purchased using cryptocurrency is subject to refund in the form of account credit only. Due to the volatile and irreversible nature of cryptocurrency transactions, we are unable to return funds to a crypto wallet once a payment has been processed. Refunds for crypto payments will be issued as account credit that can be used toward any future service on our platform.
Accounts that have been suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy are not eligible for any refund regardless of the time elapsed since purchase.
How to Request a Refund
Requesting a refund from Offshore-Hostings.com is simple and straightforward. Follow these steps to submit your refund request.
Contact our support team by opening a ticket at offshore-hostings.com/support or by emailing billing@offshore-hostings.com with the subject line “Refund Request — [Your Domain or Account ID]”.
Include your account username or registered email address, the service you are requesting a refund for, and your preferred refund method if you have a preference between original payment method or account credit.
Our billing team will review your request and respond within 24 hours. If your request is approved, refunds to credit and debit cards are typically processed within 5 to 10 business days depending on your bank or card issuer. Refunds to PayPal are typically processed within 3 to 5 business days. Refunds for cryptocurrency payments are issued as account credit within 24 hours of approval.
Partial Refunds
In certain circumstances Offshore-Hostings.com may issue a partial refund at our discretion. Partial refunds may be offered in the following situations.
If you have used a significant portion of your hosting resources during the refund period and a full refund is not appropriate, we may offer a prorated refund based on the number of unused days remaining in your billing cycle.
If you purchased a multi-year plan and request a refund after the 30-day window has passed, we may at our sole discretion offer a prorated refund for the remaining unused years of your plan minus any promotional discounts that were applied at the time of purchase.
All partial refund decisions are made on a case by case basis and are at the sole discretion of our billing team.
Service Credits
In situations where a refund is not applicable but where Offshore-Hostings.com has failed to meet our service level agreement — including our 99.9% uptime guarantee — you may be eligible for service credits applied to your account.
If your hosting service experiences downtime that exceeds our 99.9% uptime SLA in any given calendar month, you may request a service credit equal to the value of the downtime experienced calculated as a proportion of your monthly hosting fee.
Service credit requests must be submitted within 14 days of the downtime incident by contacting our support team with details of the outage including dates, times, and your domain name or account ID.
Service credits are applied to your account and deducted from your next invoice. They cannot be converted to cash refunds and cannot be transferred to another account.
Cancellation Policy
You may cancel your hosting account at any time through your client dashboard or by contacting our support team. Cancelling your account does not automatically trigger a refund. Refund eligibility is determined by the policies outlined above based on the service type and the time elapsed since purchase.
If you cancel an annual or multi-year plan after the 30-day refund window, no refund will be issued for the remaining period of the plan unless a partial refund is approved at our discretion as outlined in the partial refunds section above.
We recommend that you back up all of your website files, databases, and emails before requesting account cancellation. Offshore-Hostings.com is not responsible for any data loss that occurs following account cancellation.
Upgrades and Downgrades
If you upgrade your hosting plan during your billing cycle, the upgrade will be applied immediately and you will be charged a prorated amount for the remainder of your current billing period. Upgrades are not eligible for refunds.
If you downgrade your hosting plan, the downgrade will take effect at the start of your next billing cycle. No refund will be issued for the difference in price between your current plan and your new plan for the current billing period.
Chargebacks and Payment Disputes
We strongly encourage all customers to contact our billing team directly before initiating a chargeback or payment dispute with their bank or card issuer. In most cases our team can resolve billing issues faster and more efficiently than a formal chargeback process.
Customers who initiate chargebacks without first contacting Offshore-Hostings.com may have their accounts suspended pending investigation. Accounts confirmed to have initiated fraudulent chargebacks will be permanently terminated without refund and may be reported to payment processors and fraud prevention databases.
If you have a legitimate billing dispute, please contact us at billing@offshore-hostings.com and we will resolve it promptly and fairly.
Changes to This Policy
Offshore-Hostings.com reserves the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon publication at offshore-hostings.com/refund-policy. We encourage all customers to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.
Contact Our Billing Team
If you have any questions about this policy or would like to discuss a refund, our billing team is available 24 hours a day, 7 days a week.
Email: billing@offshore-hostings.com Support Portal: offshore-hostings.com/support Live Chat: Available on every page of our website